ExpireMateHVACBring past customers back
for a service. This week.
Send us your customer list, we do the import. Everyone whose service is due gets an SMS reminder in your name, and you see who replied YES. After that, reminders for every unit go out on their own, without a single call.
One install. A year of silence.
A typical small shop installs 50 to 300 units a year. When service comes due, you either call them one by one (and lose days), or, most often, you forget. And the customer calls the first technician they find online.
Excel, a paper notebook and... silence.
- ✕You keep install dates in your head or in a spreadsheet nobody opens
- ✕When service is due, the customer hears nothing from you
- ✕The unit runs uncleaned, breaks down, and you get the blame
- ✕The customer calls another technician because you never reminded them
Send the list. The system does the rest.
- ✓We import your existing customers, you add new units in 45 seconds
- ✓When service is near, the customer gets an SMS in your name
- ✓The customer replies YES and you see the booking in your calendar
- ✓The customer comes back to you, not to the first technician online
The first "YES" in week one. Not in a year.
We start with the customers you already have. Many of them are already due for service, nobody has looked yet.
1. Send your list
Excel, photos of your notebook or an export from your phone. Whatever form it's in, you retype nothing.
2. We import it
Within two working days every unit is in the system, with install date and service interval.
3. Approve the first wave
See who is due and which message they get. Approve, and reminders go out in your name.
4. The customer says YES
The reply lands in the app, you put the job in the calendar, go and get paid. The next due date sets itself.
Customers back in 30 days.
Everything you need to get your first customer back during the trial, not in a year. For HVAC technicians, solo or with a crew of up to 5.
ExpireMate Business, 14 days free
Customer and unit records, reminders before the due date, YES replies, calendar and a field app.
Customer import done for you
Send Excel, notebook photos or a phone export. We import, you retype nothing.
30 credits for your first reminders
The first wave goes out during the trial, to customers already due. No package to buy.
Ready-made messages in your name
Texts for the reminder, the offer and the thank-you. Change them any time, in your own words.
Setup by phone
15 minutes with us: interval, message and first wave. No computer needed.
Not one service back in 3 months? Money back.
If in the first 3 months of the paid plan reminders don't bring back at least one service, we refund those 3 months. The plan costs less than one service a month, so we take the risk.
Condition: at least 50 customers in the system and reminders switched on. We see a returned service from the YES reply, you don't have to prove anything. Message credits are not refunded under the guarantee.
We import by hand, so capacity is limited: this week we're importing lists for 12 more shops.
Built for small shops, not corporations.
No unnecessary extras. Everything you actually need not to lose a customer, and nothing else.
A reminder that goes out on its own, before service is due.
The heart of the system. When service is near, the customer gets a message in your name, with the unit model and a request to reply YES. You set the timing once for the whole company.
Set the interval per unit: 6 months, a year or two. The system tracks every unit separately and sets the next due date after each service.
Every customer and every unit.
Name, phone, address, unit model, serial number, service history. All in one place, searchable by name, phone number or model.
Booking without the hassle.
The customer says YES, you see a free slot, click and it's booked. The whole crew sees the same calendar.
What was done last year?
Every service stays logged with the unit. You know what you replaced and when, with prices. Nobody can dispute your work.
Works on your phone. Works in the field.
Everything is built for technicians who spend most of their time on site. Add a unit from your phone while the owner makes coffee. It all saves itself, so there's nothing to retype in the evening.
Calculate it for your shop.
Move the sliders. You'll see how much money leaves every year because nobody calls customers in for a regular service.
The calculation assumes reminders raise the return rate to about 75%. It's an estimate to show the opportunity, not a measured average. Move the sliders to your own numbers.
Send your list and within two working days we'll tell you the exact number, no obligation. If you decide to go ahead, your list is already imported.
The first 30 days at shops that tried it.
A notebook of 312 units, first wave on Wednesday.
They sent the list on Monday, as notebook photos. On Wednesday the first wave of reminders went to customers already due. By the end of the month they had to move two installs to fit all the bookings.
I thought two or three would reply. Twenty-three did, I had to move installs.
What matters most to me is that I retyped nothing. I photographed the notebook, sent it, and two days later everything was in.
Customers thought I had reminded them personally. Nobody asked whether the message was automatic.
Add a unit and see when service is due.
Try it here, no sign-up. The system calculates the due date from the interval, and the reminder goes out before it, as you set for your company.
One plan. Less than one service a month.
No tiers and no contract. Message credits are bought separately, only as many as you send.
- Unlimited customers and units on record
- Reminder before service is due, on your schedule
- YES replies and a booking calendar for the whole crew
- You write messages in your own words
- Field app, Android and iPhone
- Service history and Excel export whenever you want
Done for you
For shops that don't even want to open the app: we add new installs from job photos, write the messages, track replies and send a monthly summary of returned services.
How much do messages cost?One credit is one SMS of up to 160 characters (70 with special characters). From €0.239 to €0.29 per credit, unused credits roll over to the next month. A reminder with special characters usually uses 2 credits.
Your whole service in your pocket. No laptop in the van.
Every customer, every unit and every booking on the phone you already carry. Log the service outside the building, and the next reminder is scheduled before you drive off.
- Monthly and seasonal report: how many reminders went out, how many customers replied YES and how many services were done.
- Today's route on the first screen: who, which unit, what time and what was last done on it.
- Close the job on site, and the reminder for the next service is scheduled the moment you mark it done.
- Same account as on the web. Whatever the office enters is on your phone before you reach the van.
Free for Android and iPhone. Sign in with the same ExpireMate Business account, nothing new to create.
Questions people send us.
The customers you already won are waiting for just one message.
- 14 days free
- No credit card
- 30 credits for your first reminders
- First-service guarantee
Prefer a call? Leave your number.
We call when it suits you. No obligation and no sales pitch. Ask what you want to know, and we can take your list right on the call.
- Weekdays 9am to 5pm
- By the next working day
- The call takes 10-15 minutes
Or right now +381 62 530 663Viber
Guide: where customers get lost after the install.
A short guide for HVAC technicians: five places where a customer goes to another technician and how to win them back. We send it by email.